Senior Executive Support Technician

We are seeking a Senior Executive Support Technician to join our client's team in Menlo Park, CA. This hands-on role demands effective analysis, troubleshooting, and accurate problem solving of technical incidents. The successful candidate will provide remote support and white glove treatment to C-suite leaders, executives, partners, portfolio managers, and VIPs.

Requirements

• Deliver best-in-class executive support for C-suite leaders, executives, partners, portfolio managers, and VIPs
• Act as a technical lead within the desktop support team, mentoring junior staff and setting standards for executive support
• Troubleshoot and resolve complex issues across a Windows-heavy environment
• Administer and optimize Microsoft Intune for device management, compliance, application deployment, and security policies
• Manage Microsoft 365 platforms (Outlook, Teams, SharePoint, OneDrive), ensuring seamless collaboration and productivity for executives
• Support and enhance conference room and AV environments, including Teams Rooms, Zoom, telephony, and hybrid meeting setups
• Partner with infrastructure and security teams to roll out updates, enforce compliance, and strengthen endpoint security posture
• Lead end-user technology projects (device refresh, OS upgrades, M365/Intune enhancements, enterprise rollouts)
• Maintain and expand the IT knowledge base, driving process improvements and consistency in service delivery
• Represent IT in executive-level meetings, advising leadership on technology initiatives and support readiness

Benefits

• Competitive pay rate ($45.00 - $50.00)