Senior Field Technician

As a Senior Field Technician, you will provide technical support, troubleshoot, and resolve tickets for internal and external customers, while also partnering with business leaders and coordinating small teams.

Requirements

• Proven experience acting in a team lead capacity
• Proven experience in a data center environment, including rack & stack, cable management, switches, and access points
• Experience troubleshooting Cisco, Dell, and POS systems a plus
• Experience troubleshooting desktops and laptops
• Experience with ticketing systems such as ServiceNow
• Legally eligible to work in the United States
• Able to follow instructions and procedures
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Demonstrates an organized approach to work
• Demonstrates customer service abilities
• Routine administrative skills
• Good interpersonal skills, basic literacy and numeracy skills
• Demonstrates awareness of health and safety at work
• Able to meet the physical requirements of the usual and customary methods of performing the job functions

Benefits

• Competitive compensation plans
• Long-term career opportunities
• Attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind