Senior HR Operations Representative

The Senior HR Operations Representative serves as a central point of contact for all employee inquiries and HR operational tasks. This role supports Tier 1 functions, including answering HR questions via phone, chat, and email, processing HR transactions, managing documentation, and ensuring compliance. Key responsibilities include front-line support, transactional processing, data accuracy, and cross-functional support.

Requirements

• Respond to incoming HR questions via phone, email, chat, and ticketing systems (e.g., ServiceNow)
• Complete employment transactions (hires, promotions, transfers, terminations, manager changes, pay rate adjustments)
• Review and resolve payroll exceptions, coordinating with Payroll and HR business partners
• Process and mail medical support notices and ensure compliance with state requirements
• Maintain detailed documentation in the case management system and ensure timely case closure
• Conduct audits and reconcile employee data across systems

Benefits

• Competitive Salary
• Bonus
• Hybrid position
• Professional Development