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BDO USA
Senior Incident Management Analyst
Join BDO USA as a Senior Incident Management Analyst in Detroit, MI. Leverage ServiceNow skills to enhance IT incident processes. ITIL certified preferred. Benefits include ESOP and growth opportunities.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 2, 2025
The Senior Incident Management Analyst plays a crucial role in minimizing the adverse effects of IT changes, incidents, and problems, while proactively preventing the occurrence of IT incidents, problems, and errors for firm partners and professionals. This independent position is responsible for owning the Incident Management process, ensuring alignment with strategic company objectives.
Requirements
- 5+ years of experience in technical support environment
- 4+ years of experience with IT Service Management best practices and core functions
- ITIL Foundation v3 or higher
- Microsoft Windows 10, or higher, operating system
- Microsoft Office 365
- ServiceNow
Benefits
- Flexibility and opportunities for advancement
- Employee Stock Ownership Plan (ESOP)
- Comprehensive compensation and Total Rewards benefits
- Welcoming diverse perspectives
- Empowering team members to explore their full potential
Requirements Summary
High school diploma/GED, 5+ years of experience in technical support environment, ITIL Foundation v3 or higher
Apply now
Detroit
|
Michigan
United States
Senior
In-Person
Full Time
80000-100000 USD/year
