Senior IT Analyst, Operations

We are seeking a Senior IT Analyst to support IT Operations in our hybrid working environment. The ideal candidate will have a strong background in ITIL and ITSM processes, excellent communication and problem-solving skills, and experience working with ServiceNow and Microsoft Office suites.

Requirements

• Bachelor’s degree in Information Technology or similar or equivalent work experience in lieu of degree
• Minimum of 5 years or relevant experience
• Knowledge of ServiceNow Ticketing system, similar ITSM solution
• Use of or supporting core ITIL services (I.e., Change, Incident, Request)
• Use of or supporting ITSM best practices
• ITIL V3/4 Foundations
• Proven experience of actively participating in projects as part of a team
• Strong communication and written skills
• Ability to think and work independently, coordinate with team members, and escalate as required to perform all tasks
• Strong interpersonal and customer service skills
• 5+ years ITSM / ITIL best practices and disciplines (I.e. Change Mgmt)
• Ability to jump in to assist in coordinating resolution to major incidents
• Experience working with Microsoft Office suites

Benefits

• Comprehensive benefits package including medical, dental, vision, life, and disability insurance
• 401(k) plan
• Employee assistance program
• Employee Stock Purchase Plan
• Paid time off (including sick time)
• Paid Holidays