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Ensono
Senior IT Process Analyst
Join Ensono as a Senior IT Process Analyst in Pune, leveraging ServiceNow CMDB and ITSM skills to enhance automation and data governance. 8+ years required.
Consulting
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Configuration Management Database
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 25, 2025
Ensono is seeking a Senior IT Process Analyst to maintain CMDB and work with Global Operational Readiness team to onboard new services. The role involves defining processes, executing IT Configuration Management framework, and improving automation and data governance.
Requirements
- 8+ years of experience
- ITIL v3 Foundation Level Certification or later
- Experience with ServiceNow CMDB and ITSM processes
- Power BI experience and reporting
- Team handling and leadership skills
Benefits
- Comprehensive strategic and managed services for mission-critical applications
- 24/7 support
- Cross-platform certifications and decades of experience
Requirements Summary
8+ years of experience, ITIL v3 Foundation Level Certification, and experience with ServiceNow CMDB and ITSM processes
