Senior IT Support Specialist

Schumacher & Co. is seeking a Senior IT Support Specialist to provide technical support, troubleshoot issues, and maintain information technology systems. The role involves desktop computer setup, help desk support, and project execution, with a focus on Europe and a warehouse in Fort Mill, SC. The position offers a competitive salary and a benefits package.

Requirements

• Proven experience as a Senior Helpdesk Technician or similar role.
• Strong background in system administration and IT infrastructure management.
• Demonstrated ability to work autonomously and deliver projects from start to finish.
• Experience in creating and maintaining technical documentation.
• Excellent problem-solving skills and the ability to ask thoughtful clarifying questions to ensure thorough understanding.
• Technical Proficiencies
• Ticketing Systems
• Project Management Tools
• Security and Compliance Tools
• Operating Systems
• Healthcare Coverage

Benefits

• Wealth Benefits
• Health Benefits
• Dental Coverage
• Medical Coverage
• Prescription Drug Plan
• Vision Coverage
• Health Savings Account
• TELADOC
• Paid Time Off
• Company Holidays
• Bereavement Leave
• Life Insurance
• Flexible Spending Accounts
• AFLAC Plans
• Pet Insurance
• Short-Term Disability
• Long Term Disability
• Parental Medical Leave
• Child Bonding Leave
• Employee Discount