Senior Knowledge Management Specialist

As a Senior Knowledge Management Specialist at Vanta, you will be responsible for maintaining a robust, user-friendly Help Center with over 700+ public-facing articles, collaborating with Product Managers and Product Marketing Managers to ensure documentation is accurate and up-to-date, and identifying content gaps through data analysis and user feedback.

Requirements

• Bachelor’s degree or equivalent experience in Technical Writing, Communications, or a related field
• 5+ years of experience authoring and managing public-facing technical documentation
• Experience maintaining a large Help Center (700+ articles) and ensuring content quality at scale
• Proficiency with knowledge management tools (e.g., Zendesk, Intercom, ServiceNow, Confluence, SharePoint)
• Strong collaboration skills, mainly working cross-functionally with PMs, PMMs, and engineers
• Analytical mindset with experience using data to optimize content and improve search performance
• Excellent writing and editing skills, with the ability to simplify complex technical concepts
• Experience with SEO best practices and search optimization for knowledge bases
• Working knowledge of HTML and content management systems

Benefits

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks fully-paid parental Leave for all new parents
• Health & wellness and remote workplace stipends
• Family planning benefits through Carrot Fertility
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 11 paid holidays in the US
• Offices in SF, NYC, London, Dublin, and Sydney