We are seeking a dynamic and experienced Senior Lead, ITSM Process to join our team and champion the design, implementation and maturity of our IT Service Management processes – anchored by a strong focus on ServiceNow.
Requirements
- Extensive experience in ITSM, Technology Operations, or Infrastructure support
- Proven ability to lead process improvement initiatives across diverse teams and domains
- 5+ years in a consulting or leadership role focused on implementing ITSM best practices
- Strong familiarity with IT service principles, frameworks, and methodologies including ITIL, COBIT, and related standards
- Strong experience with ServiceNow ITSM modules including Incident, Problem and Change
- Experience with CMDB and ServiceNow Discovery highly preferred
- Experience with organisational change, process realignment, and continuous improvement
- Demonstrated ability to work collaboratively with internal teams and external service providers
Benefits
- Flexibility and hybrid working arrangements
- Enhance your salary with discounts on banking, health insurance, and shopping across Australia
- Advance your career with training, study support, and project opportunities
- Competitive leave benefits that empower employees to take time for themselves and loved ones
- Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program
- Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives
- Be recognised for your contributions through our peer-driven recognition program