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Ingram Micro
Senior Manager – Global Billing Technical Support
Senior Manager – Global Billing Technical Support at Ingram Micro (Barcelona). Lead billing support team, resolve complex issues, drive operational excellence. 8+ years billing/finance ops, 3+ senior leadership. Bachelor's degree required.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 30, 2025
Shape Tomorrow with Ingram Micro - Lead Global Billing Support as a Senior Manager - Global Billing Technical Support. Empower businesses to realize the promise of technology with our intelligent digital experience platform, Ingram Micro Xvantage. Lead a high-impact team resolving complex billing system issues and driving operational excellence across global markets.
Requirements
- Provide leadership and guidance to a group of technical support professionals
- Resolve complex billing issues
- Drive strategic planning and execution for billing support operations
- Collaborate with Finance, Billing, Product, and Engineering
- Influence cross-functional roadmaps with customer insights
- Monitor KPIs and implement process improvements
- Represent the team in senior leadership forums
- Ensure compliance with internal controls and support policies
Benefits
- Join a global company that invests in your growth
- Shape the future of technology
- Work with cutting-edge tools like Xvantage
- Part of a diverse, inclusive culture that values your voice and your vision
Requirements Summary
8+ years in billing, finance operations, or revenue management; 3+ years in a senior leadership role; Bachelor’s degree in Computer Science, Information Systems, or related field
