Senior Manager, Agentic AI/Chatbot Engineer

Amgen is seeking a Sr. Manager, Agentic AI/Chatbot Engineer to lead the design, development, and deployment of enterprise-scale agents and conversational bots. The ideal candidate will have 3-5 years of experience in AI/ML and enterprise software, and at least 3 years of experience managing AI/ML teams.

Requirements

• Lead a high performing team of Agentic AI/Chatbot Engineers
• Own the enterprise agent/bot platform architecture (cloud/on-prem), API contracts, and guardrails for multi-tenant use.
• Design and ship production agentic systems: multi-agent planning, tool/function calling, workflow orchestration, and structured outputs.
• Guide team to build high-containment bots for web/mobile/Slack/Teams/IVR with streaming responses and sub-second turn latency where required.
• Lead implementation of retrieval & memory (RAG, vector stores, knowledge graphs, session memory) with data contracts, lineage, and lifecycle governance.
• Establish bot CI/CD: prompt & config versioning, replay/conversation tests, feature flags, and automated rollbacks.
• Stand up observability: tracing, metrics, and conversation analytics (containment, escalation, hallucination, CSAT, latency, cost per turn) with alerts and runbooks.
• Integrate securely with enterprise systems (e.g., SAP, Salesforce, ServiceNow, MES/LIMS/ELN/QMS) via robust connectors and least-privilege tool access.
• Embed safety, privacy, and compliance (content filtering, red-teaming, audit trails, secrets mgmt) aligned to GxP/21 CFR Part 11 and HIPAA/PII needs.
• Optimize inference and cost (routing, caching, batching, distillation/quantization) and drive GPU/accelerator/FinOps strategy.
• Evaluate and document trade-offs for models (open vs. proprietary), hosting options, and agent frameworks (e.g., LangChain, Semantic Kernel, Assistants APIs).
• Translate domain needs (R&D, Manufacturing, Commercial) into prioritized roadmaps; mentor teams and communicate technical trade-offs to stakeholders.

Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunities for professional growth and development