Senior Manager, Customer Engagement Strategy and Operations

The Senior Manager, Customer Engagement Strategy and Operations role at ServiceNow involves partnering with executives to elevate CxO engagements, increase wallet share, and curate progressive thought. The successful candidate will be a brilliant storyteller, able to communicate the ServiceNow mission from various perspectives and help scale Global People CxO impact by creating and executing a customer engagement strategy.

Requirements

• 8 years of work experience across consulting, executive engagements, or sales, preferably in the cloud/enterprise SaaS/software industry
• Experience in leveraging or critically thinking about how to integrate AI into work processes, judgements or problem-solving
• Passion for and demonstrated success in understanding and fulfilling internal or external customer needs
• Deep experience in interacting with a broad spectrum of CxOs with a passion for storytelling, narrative structure, and design
• Command for building consensus amongst numerous high-powered stakeholders and pushing forward to tangible output/outcomes quickly
• Proven capability of building and guiding high-performing teams, either in a direct or indirect/matrixed capacity
• Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
• Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment with a strong ability to prioritize
• Executive presence, excellent verbal and written communication
• High energy, strong work ethic, disciplined execution skills

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs