Prime Medicine is seeking a Senior Manager, Digital Workplace & IT Operations to lead the delivery, optimization, and continual improvement of IT operations and digital workplace platforms. The Senior Manager will drive secure, scalable operations that enable enterprise productivity while improving support performance and enhancing the employee technology experience.
Requirements
- 5+ years of IT helpdesk and end-user support experience, with exposure to pharma/biotech
- Proven ability to manage vendors and enforce SLAs and hold vendors accountable in fast-paced environments, with a strong understanding of ITSM/ITIL frameworks
- Demonstrated ability to lead service teams and deliver excellent end-user support
- Experience managing small to mid-sized IT projects across cross-functional teams
- Hands-on expertise with tools such as: Platforms: Microsoft 365, Azure AD, Okta, Intune, Kandji, Zoom, Mimecast, Egnyte, Acronis ITSM/Automation: ServiceNow, Autotask, Automox, ConnectWise, MuleSoft Security: SentinelOne, Rapid 7, Microsoft Purview (eDiscovery, governance) OS: macOS and Windows environments
- Proven ability to deliver exceptional IT service through user-focused support, data-driven improvements, and process automation
- Familiarity with compliance frameworks such as GxP, 21 CFR Part 11, and NIST is a plus
- Basic scripting knowledge (e.g., PowerShell) for automating support tasks
Benefits
- equal opportunity employer
- consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classification protected by law