Senior Manager, Employee Services

The Senior Manager, Employee Services leads the HR Service Center's employee support functions, focusing on creating a high-performing service culture and a customer-centered experience. This role involves managing Tier 0 and Tier 1 operations, mentoring teams, and improving service delivery metrics. The ideal candidate will champion a service-oriented culture, drive service quality, and collaborate with HR leadership and other teams.

Requirements

• Bachelor's Degree in HR, Business Administration, or related field.
• 7 years of HR operations, employee services, or shared services experience.
• Experience managing Tier 0–1 service delivery teams.
• Proven experience leading teams in a Service Center or shared services environment.

Benefits

• Competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation, Holidays, and Personal Days