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Vanguard
Senior Manager, End User Support
Senior Manager, End User Support at Vanguard (PA). Lead technical teams, drive end-user services strategy, manage SLAs/KPIs. Requires 5-10 yrs IT ops experience, Bachelor's degree. Competitive benefits including 401k, PTO, tuition reimbursement.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Governance, Risk, and Compliance
Incident Management
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 14, 2025
Lead and mentor technical support teams, define and execute vision for end-user services, and oversee daily operations to ensure SLAs, KPIs, and user satisfaction targets are met.
Requirements
- Leadership & Strategy
- Operational Excellence
- Technology & Solution Design
- User Experience & Engagement
- Governance & Compliance
- Financial & Vendor Management
- Cross-Functional Collaboration
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Minimum of 5-10 years of experience in end-user services, workplace technology, or IT operations
