Senior Manager, Enterprise Data Management & Continuous Improvement

ServiceNow is seeking a Senior Manager to drive data-driven transformation and enhance efficiency within their Customer Service & Support (CSS) team. This role focuses on defining and executing data strategies, improving predictive insights, and driving decision-making through executive storytelling, data modeling, and future-focused models. The manager will partner with business units, technology, and compliance functions to establish standards and lead high-performing teams.

Requirements

• Develop and lead the global Customer Service & Support (CSS) data management strategy.
• Build predictive models that guide business decisions with an emphasis on AI.
• Translate complex analytics into executive-level recommendations.
• Establish foundation for advanced predictive analytics capabilities.
• Tie data to capacity, headcount, and funding models that incorporate AI.
• Visualize key Support trends and patterns.
• Improve productivity and efficiency models to incorporate AI planning.
• Establish and enforce policies, standards, and processes.
• Partner with technology and business leaders.
• Build and lead a team of data professionals.

Benefits

• health plans
• 401(k) Plan with company match
• ESPP
• matching donations
• flexible time away plan
• family leave programs