Pfizer - Internal

Senior Manager, GBS HR, Portal and Onboarding Experience Lead

Join Pfizer in Tampa as a Senior Manager, GBS HR, leading ServiceNow portal and onboarding experiences. Requires 5+ years in HR delivery. Benefits include 401(k) and health coverage.

ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 4, 2025

As Pfizer’s Colleague Experience & Services Enablement Lead, you will equip Pfizer colleagues with world-class training and adoption support. You will drive the strategic vision and execution of our ServiceNow portal and virtual agent, and lead our global onboarding cross-product experience.

Requirements

  • Must Have: Master’s degree with 5+ years of relevant experience; OR Bachelor’s degree with 6+ years of relevant experience; OR Associate's degree with 8+ years of relevant experience; OR a high school diploma or equivalent with 10+ years of relevant experience.
  • Minimum 5+ years’ experience in a complex, global HR delivery environment
  • Strong people leadership and the ability to bring out the best in teams
  • Experience in HR business process improvement, redesign, operational management and project management
  • Demonstrated track record of leveraging technology to drive automation and building and improving operational processes
  • Ability to collaborate cross-functionally and seek diverse perspectives and build partnerships with stakeholders at all levels, internally and externally

Benefits

  • 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
  • paid vacation, holiday and personal days
  • paid caregiver/parental and medical leave
  • health benefits to include medical, prescription drug, dental and vision coverage

Requirements Summary

Must Have: Master’s degree with 5+ years of relevant experience; OR 5+ years’ experience in a complex, global HR delivery environment; Strong people leadership and the ability to bring out the best in teams