Senior Manager, Incident Management

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As a Senior Manager, Incident Management, you will be a strategic leader responsible for overseeing the end-to-end incident management process across critical clinical prior authorization business systems and services.

Requirements

• Strategic Leadership: Define and execute the incident management strategy aligned with organizational goals.
• Incident Oversight: Own the lifecycle of major incidents (P1/P2), ensuring timely detection, categorization, prioritization, and resolution.
• Stakeholder Communication: Serve as the primary point of contact for executives during major incidents.
• Process Improvement: Conduct post-incident reviews to identify root causes and implement preventive measures.
• Metrics & Reporting: Monitor KPIs such as Mean Time to Resolution (MTTR), incident frequency, and trend analysis.
• Compliance & Governance: Ensure adherence to regulatory requirements and internal security standards.

Benefits

• Affordable medical plan options
• 401(k) plan with matching company contributions
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access