Senior Manager, IT Service Delivery

Senior Manager, IT Service Delivery role at Blueprint Medicines in Cambridge, MA, leading a team to provide exceptional support and services to the global workforce, managing hardware and software solutions, and driving continuous improvement in end-user experience.

Requirements

• Minimum of 5 years of experience in end-user support, with at least 3 years in a management role
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Strong technical knowledge of end-user computing technologies, including hardware, software, and collaboration tools
• Excellent leadership and team management skills, with a proven track record of leading high-performing teams
• Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels of the organization
• Experience with ITIL or other IT service management frameworks
• Experience working with and managing an ITSM platform
• Strong understanding of implementing ITIL processes
• Experience working with and managing ServiceNow
• Certifications in relevant technologies, such as Microsoft, Cisco, etc.
• Commitment to our Core Values: Patients First, Thoughtfulness, Urgency, Trust, Optimism

Benefits

• Equity, Diversity, Inclusion and Affirmative Action
• Non-discrimination, equal employment opportunity, and an inclusive recruitment process
• Reasonable accommodations for qualified individuals with known disabilities
• E-Verify Employer