Senior Manager, IT Service Delivery

We are seeking a Senior Manager, IT Service Delivery to lead a team of professionals in providing exceptional support and services to our global workforce, managing hardware and software solutions, and driving continuous improvement in end-user experience.

Requirements

• Minimum of 5 years of experience in end-user support, with at least 3 years in a management role
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Strong technical knowledge of end-user computing technologies, including hardware, software, and collaboration tools
• Excellent leadership and team management skills, with a proven track record of leading high-performing teams
• Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels of the organization
• Experience with ITIL or other IT service management frameworks
• Experience working with and managing an ITSM platform
• Strong understanding of implementing ITIL processes
• Experience working with and managing ServiceNow
• Certifications in relevant technologies, such as Microsoft, Cisco, etc.

Benefits

• Generous Paid Time Off
• 401k Matching
• Health, dental, and vision insurance
• Flexible work arrangements
• Employee assistance program
• Life insurance
• Disability insurance
• Wellness programs