Senior Manager, Machine Learning Engineering

ServiceNow is seeking a Senior Manager, Machine Learning Engineering to join their Virtual Agent Science team. The successful candidate will play a major part in building AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services. They will collaborate with a team of developers, product managers, and quality engineers to produce quality software, work with product owners to understand detailed requirements, and create and maintain large-scale data processing pipelines.

Requirements

• Prompt Engineering: proficient in prompt engineering and developing LLM based features
• Fine tuning: experience with methods of training and fine tuning large language models, such as distilation, supervised fine-tunning and policy optimization
• AI productivity tools: experience in using AI productivity tools such as Cursor, Windsurf, etc
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 10+ years of related experience with a bachelor's degree; or 8 years and a master's degree; or a PhD with 5 years' experience; or equivalent work experience
• 4+ years of management and/or technical lead experience, proficiency in providing feedback to work group strategies, policies and plans
• Experience building new products that use challenging algorithms in hands of customers.
• Proficient with methods of prompt tuning LLMs. Good to have some awareness of fine-tuning large language models, such as distillation, supervised fine-tuning and policy optimization.
• Knowledge of core AI/ML techniques and algorithms
• Expertise in coding efficient, object-oriented, modularized and quality software. Knowledge of unit testing, profiling, and code tuning.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs