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Standard Chartered Bank
Senior Manager, Problem Management
Join Standard Chartered Bank as a Senior Manager, Problem Management in Bukit Jalil, KL. Leverage ServiceNow for incident analysis and risk management. Competitive benefits!
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 7, 2025
This is a Senior Manager, Problem Management position with a focus on root cause analysis and investigation. The role involves documenting problems, leading incident analysis, identifying risks, and participating in Service Improvement Plans. This is a Hybrid, Full-Time position with a focus on both proactive wellbeing and continuous learning.
Requirements
- Able to articulate the Objectives of the Organisation.
- Experience with Incident, Problem and Change Management processes.
- Sound knowledge of Banking Industry in Retail, Transactional and Financial Market businesses.
- Understanding of Regulatory Guidelines.
- Familiarity with ServiceNow Tool.
Benefits
- Competitive salary and benefits
- Retirement savings
- Medical and life insurance
- Family leave
- Voluntary benefits
- Annual leave
- Parental/maternity leave
- Sabbatical leave
- Volunteer leave
- Global holiday standard
- Wellbeing support
- Training courses
- Resilience training
- Mental health support
- Employee Assistance Programme
Requirements Summary
Problem Management experience is required. Understanding of Banking Industry is important. Knowledge of ServiceNow is beneficial
