Senior Manager, ServiceNow Platform Engineering

The Senior Manager, ServiceNow Platform Engineering role leads and is accountable for all aspects of the pan-BT centre of excellence (CoE) for ServiceNow in BT Digital. The role involves leading a high-performing team, meeting CoE headcount, OpEx and CapEx targets, and evaluating requirements across various value streams to determine what needs to be implemented in the service assurance domain.

Requirements

• Lead the ServiceNow Platform CoE team
• Accountable for recruiting, retaining and developing a high performing team
• Accountable for meeting CoE headcount, OpEx and CapEx targets
• Strong focus on COE & programme objectives, risk management, benefit realisation and relevant dependencies
• Partner with enterprise architecture to ensure delivery roadmap, unit strategy and budget aligns with EA roadmap
• Identify and define capabilities required for the platform roadmap to ensure strategic alignment and future growth
• Led a cost reduction effort
• Strong engineering and technical leadership
• Ability to handle multi product and multi-vendor stakeholders
• Handled a difficult people issue well
• Created a recovery plan for a struggling part of the business
• Communicated BT's business strategy to multiple audiences
• Has worked extensively at a senior level and can provide evidence of managing senior stakeholders
• Showcased expertise on a project or a specific piece of work or led a project outside of the core areas of your expertise
• Collaborated on a new project with a recognized expert
• Managed a rapidly growing team or part of the business
• Allocated and directed a budget for part of the business
• Managed a team of employees from different locations or regions

Benefits

• Competitive salary
• 25 days annual leave (plus bank holidays)
• 15% on target bonus
• Company car cash allowance
• Life Assurance
• Pension scheme
• Private Medical cover
• Direct share scheme
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV with TNT Sports and NOW Entertainment
• 50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan