MSD

Senior Manager , ServiceNow Senior Developer - ITSM

Senior Manager, ServiceNow Senior Developer (ITSM) at MSD, Hyderabad. Design & develop complex ServiceNow applications. Requires 5+ yrs experience, CSA/CAD certifications, ITIL expertise. Benefits: PTO, 401k, visa sponsorship, 4-day week.

ServiceNow Role Type:
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Application Developer
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
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Certified Application Developer
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
December 11, 2025

Join a global healthcare biopharma company and be part of a 130-year legacy of success. Drive innovation and execution excellence as a Senior Manager, ServiceNow Senior Developer. Design, code, verify, test, document, amend and refactor moderately complex applications and software configurations for deployment in collaboration with cross-disciplinary teams across various regions worldwide.

Requirements

  • Bachelors' degree in Information Technology, Computer Science or any Technology stream.
  • 5+ years of working experience as a ServiceNow Developer, preferably with ITSM, and/or Employee Portal/Virtual Agent product expertise.
  • ServiceNow Certified System Admin (CSA) certification
  • ServiceNow Certified Application Developer (CAD) certification is highly desirable
  • ServiceNow Certified implementation Specialist (CIS) certification is highly desirable.
  • Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting and development.
  • In-depth knowledge of ITIL processes and best practices for IT Service Management.
  • Strong analytical and problem-solving skills to design effective ServiceNow solutions.
  • Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.
  • Excellent organizational and time management skills to handle multiple projects simultaneously.
  • Understanding of Agile development methodologies is a plus.

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance

Requirements Summary

Bachelors' degree in Information Technology, Computer Science or any Technology stream. 5+ years of working experience as a ServiceNow Developer