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Visa
Senior Manager, Work Station Support
Senior Manager, Work Station Support at Visa, California. Lead onsite tech support with ServiceNow ITSM, AI automation, shift-left strategies. Medical, dental, 401(k), PTO included.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 10, 2025
Visa is seeking a dynamic leader to join their team as the Sr. Manager of Onsite Technology Support. The ideal candidate will possess a blend of customer focus, operational and innovations skills, dedicated to driving high-quality customer service to VISA staff and elevating their Onsite Technology Support operations.
Requirements
- Exceptional customer service
- Proactive and predictive support
- Cultivating a stellar support team
- Empowering self-service solutions
- Omni-channel experience
- AI and automation integration
- Mastering shift-left via repeated issue analysis
- Self-healing and ITSM flow integration
Benefits
- Medical
- Dental
- Vision
- 401(k)
- FSA/HSA
- Life Insurance
- Paid Time Off
- Wellness Program
Requirements Summary
Transformational leadership, proactive support, cultivating a stellar support team, empowering self-service solutions, and omni-channel experience
Apply now
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California
United States
Senior
In-Person
Full Time
153900-223000 USD/year
