Senior Operational Service Delivery Coordinator

Performs tasks related to project/program execution specific to operational IT under the direction of IT Program/Project managers, leading the team. Works closely with IT engineers and program managers to ensure on-time delivery of key program-level tasks/milestones.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or other related discipline OR equivalent years of relevant experience in lieu of a degree.
• Two (2)+ years of experience in IT Service Delivery supporting operations and project work, leveraging a multi-geography workforce.
• Hands-on experience with JIRA (incident, request & problem ticket workflows) and ServiceNow.
• Experience managing SLA / KPI / service dashboards.
• Competent use of Microsoft Office applications, including Word, Excel, Project, and PowerPoint.
• ITIL V4 Foundation certification a plus.
• Able to work flexible hours as required.
• Flexibility to adjust to changing requirements, schedules, and priorities.
• Self-driven and resourceful to achieve goals independently as well as work well in groups.
• Able to collaborate with technical support resources and ensure all related deliverables are moving forward efficiently.