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ServiceNow
Senior Performance Support Specialist
Join ServiceNow as a Senior Performance Support Specialist in Hyderabad. Leverage AI and troubleshoot complex issues to enhance customer satisfaction. 5+ years required.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 15, 2025
ServiceNow is seeking a skilled Senior Performance Support Specialist to diagnose and resolve complex technical issues for customers. The role involves leveraging AI, automating workflows, analyzing AI insights, and interacting directly with clients, serving as part of a global team. The position is key to maintaining product success and customer satisfaction.
Requirements
- Experience in integrating AI into work processes
- Demonstrated ability to troubleshoot complex technical issues
- Strong experience with relational databases (e.g. MySQL, Oracle)
- Java experience
- Experience with scripting languages (e.g. JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Experience with web applications stacks
- Experience diagnosing performance degradation
Requirements Summary
5+ years of experience in technical support, strong database skills (MySQL, Oracle), proficiency in scripting (Java, Python), and web application knowledge. Proven ability to troubleshoot and diagnose complex issues
