Copy of Customer Support Operations Specialist (m/f/d)

Usercentrics is seeking a Customer Support Operations Specialist to optimize and scale their Customer Support strategy by leveraging data analysis and building scalable systems. This role involves taking ownership of customer support operations, driving process improvements, and collaborating with cross-functional teams to deliver actionable insights and measurable impact. The ideal candidate will be a hands-on professional with a passion for building systems and empowering both customers and internal teams.

Requirements

• 5+ years of experience in customer or customer support operations or a related role within a B2B software or SaaS company.
• Advanced proficiency in Zendesk, Jira Service Management, ServiceNow, Freshdesk, or Salesforce Service Cloud.
• Strong understanding of customer journeys and how systems and processes drive efficiency.

Benefits

• Flexible working hours
• Hybrid working
• Workcations