Senior Principal AI Architect, Delivery Acceleration

ServiceNow is seeking a Senior Principal AI Architect, Delivery Acceleration to join their Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence. The role involves partnering with product, implementation experts, and external partners to design, productize, and pilot AI-first implementation and adoption experiences for ServiceNow customers.

Requirements

• 10+ years of solution architecture experience across multiple platforms, workflows, vendor products, and AI; deep ML/LLM patterns
• Prior experience developing AI use cases (Generative, Agentic, Predictive) from prototyping all the way into Production is a must-have with a variety of different AI technologies
• ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are nice to have
• 5+ years of experience in a technology advisory or implementation role, with a focus on Generative AI, Artificial Intelligence, Machine Learning, or Data Science, is required
• Proven track record of driving business growth and customer satisfaction through innovative technology solutions
• Exceptional systems thinking; hands-on AI development & prototyping, and validation skills
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
• Strong analytical and problem-solving skills
• Ability to work effectively in a fast-paced, dynamic environment
• Familiarity with Agile methodologies and experience working in an Agile environment
• Strong problem-solving skills and ability to work independently or as part of a team
• Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships
• Customer-focused mindset and commitment to delivering high-quality results
• Excellent collaboration with product, engineering, QE, and field teams

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan and family leave programs