ServiceNow

Senior Principal AI Architect, Delivery Acceleration

Senior Principal AI Architect at ServiceNow (Santa Clara, CA). Design AI-first implementation experiences using ServiceNow platform. 10+ yrs architecture, AI/ML expertise required. Certifications preferred.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Predictive Intelligence
ServiceNow Certifications (nice to have):
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Certified System Administrator

Job description

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Posted on:
 
November 24, 2025

ServiceNow is seeking a Senior Principal AI Architect, Delivery Acceleration to join their Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence. The role involves partnering with product, implementation experts, and external partners to design, productize, and pilot AI-first implementation and adoption experiences for ServiceNow customers.

Requirements

  • 10+ years of solution architecture experience across multiple platforms, workflows, vendor products, and AI; deep ML/LLM patterns
  • Prior experience developing AI use cases (Generative, Agentic, Predictive) from prototyping all the way into Production is a must-have with a variety of different AI technologies
  • ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are nice to have
  • 5+ years of experience in a technology advisory or implementation role, with a focus on Generative AI, Artificial Intelligence, Machine Learning, or Data Science, is required
  • Proven track record of driving business growth and customer satisfaction through innovative technology solutions
  • Exceptional systems thinking; hands-on AI development & prototyping, and validation skills
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a fast-paced, dynamic environment
  • Familiarity with Agile methodologies and experience working in an Agile environment
  • Strong problem-solving skills and ability to work independently or as part of a team
  • Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships
  • Customer-focused mindset and commitment to delivering high-quality results
  • Excellent collaboration with product, engineering, QE, and field teams

Benefits

  • Health plans, including flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan and family leave programs

Requirements Summary

10+ years of solution architecture experience, prior experience developing AI use cases, and 5+ years of experience in a technology advisory or implementation role