.svg)
Oracle
Senior Principal Consultant - OFSAA
Senior Principal Consultant - OFSAA at Oracle. L3 support expert resolving high-impact incidents, leading RCA, managing ITIL processes. 5+ yrs OFSAA experience required. Competitive benefits, flexible options.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Knowledge Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 4, 2025
We are looking for a highly skilled L3 Support Analyst to lead the resolution of high-impact incidents and ensure the stability of OFSAA applications post go-live.
Requirements
- Act as the primary escalation point for application incidents, especially Severity 1 issues.
- Analyze and resolve complex production issues by collaborating with L1/L2/L3, development, and QA teams.
- Lead Root Cause Analysis (RCA) and implement corrective and preventive actions.
- Debug and monitor OFSAA batch processes, application logs, and backend services.
- Participate in ITIL-aligned processes including Incident, Problem, and Change Management.
- Design and validate deployment plans, including rollback and recovery strategies.
- Maintain documentation for recurring issues and contribute to the knowledge base.
- Support client-facing audits related to production systems and ensure compliance.
- Improve system observability through enhanced monitoring and alerting.
- Participate in 24/7 on-call rotations for production support.
Benefits
- Competitive benefits based on parity and consistency
- Flexible medical, life insurance, and retirement options
- Volunteer programs
- Inclusive workforce that promotes opportunities for all
Requirements Summary
5+ years of experience in L3 support for OFSAA or similar analytical products, Bachelor's degree in Computer Science, Information Technology, or related field
