Senior Principal Inbound Product Manager, CRM and Telecom industry workflows

Join the Telecom Industry vertical product team to drive product roadmap, requirements, and design for AI powered CRM capabilities for the Telecom industry. Partner with cross functional teams to formulate product strategy and execute on product roadmap. Promote ServiceNow’s AI First Industry vision to customers, partners, internal stakeholders, cross-BU leaders, and PM teams.

Requirements

• 12+ years of Telecom domain experience
• 8+ years of enterprise product management experience
• Deep experience and understanding of Telecom BSS domain – Sales and order management, service management and inventory management.
• Familiarity and experience in TM Forum, MEF, and other industry standards.
• Excellent cross-functional collaboration skills, with the ability to influence and drive teams toward a common goal.
• Strong analytical and quantitative skills, utilizing data and metrics to support assumptions and recommendations;
• Outstanding written and oral communication skills, with the ability to effectively communicate technical and business topics to diverse audiences.
• Practitioner of Agile methodologies, adaptable to different organizational environments.
• Familiarity with ServiceNow platform and customer experience workflows

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs