Senior Problem Manager - Cloud Infrastructure

As a Senior Problem Manager, you'll identify and remediate problems within our customer cloud infrastructure. You'll drive root cause investigations, develop creative resolutions, and contribute to the design of new processes.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 6+ years of experience in Information Technology or SaaS enterprise software industry
• Previous experience with enterprise cloud infrastructure
• At least 3 years of experience with Problem Management or a closely related field (program, project, release, change management) and the ability to demonstrate an in-depth knowledge of Problem Management processes in a dynamic cloud service environment
• Previous experience supporting Software as a Service (SaaS), Platform as a Service (PaaS), or Infrastructure as a Service (IaaS) for enterprise customers.
• Ability to effectively communicate across all organizational levels to include executives, managers, peers, and customers.
• Outstanding verbal, written, and interpersonal communication skills.

Benefits

• Export Control Regulations
• Accommodations
• Equal Opportunity Employer