Senior Problem Manager - Cloud Operations

This role is for a Problem Manager. Problem Managers are integral to ServiceNow’s success, and we work closely with Development, and Customer Support to manage known errors, mitigate impact, and drive remediation. What you get to do in this role: Drive root cause investigations for the high impact/high visibility escalated issues. Collaborate with the cross functional teams to achieve the best resolution for our customers.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 6+ years of technical experience with at least 2 years of problem/product management or an allied field within customer support, operations, or engineering.
• Proficiency in problem management processes and methodologies.

Benefits

• Base pay of $107,400 - $187,800, plus equity (when applicable), variable/incentive compensation and benefits
• Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs