ITRS

Senior Product Manager - Agentic AI & Observability Solutions

Join ITRS in Chicago as a Senior Product Manager for Agentic AI & Observability Solutions. Leverage ServiceNow ITSM and AI skills to enhance financial services monitoring. Salary: $115K-$200K.

ServiceNow Role Type:
ServiceNow Modules:
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Governance, Risk, and Compliance
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IT Operations Management
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IT Service Management
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Predictive Intelligence
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
May 19, 2025

ITRS Group is a global leader in real-time monitoring & observability solutions for financial services, and we're looking for a Senior Product Manager to lead the development of agentic AI capabilities that integrate IT telemetry data, AIOps, and self-healing capabilities into our core platform.

Requirements

  • 5+ years of product management experience in observability, AI automation, AIOps, or IT operations for financial services
  • Deep understanding of banking IT architectures, including trading systems, core banking, risk management, and fraud detection
  • Experience working with AI-driven monitoring, predictive analytics, or automation tools
  • Hands-on experience with telemetry data (logs, metrics, traces) and IT infrastructure monitoring (e.g., OpenTelemetry, Prometheus, ELK, Splunk, ITRS Geneos, Datadog, Dynatrace, etc.)
  • Knowledge of AI/ML frameworks (TensorFlow, PyTorch, MLflow) and automation tools (Terraform, Ansible, ServiceNow ITSM)

Benefits

  • Approx. Salary for this role will be: $115,000 - $200,000 p.a., plus variable compensation for excellent candidates

Requirements Summary

5+ years of product management experience, deep understanding of banking IT architectures, experience with AI-driven monitoring tools