Wolters Kluwer

Senior Product Software Engineer (Senior .Net Tech Support Engineer)

Join Wolters Kluwer as a Senior Product Software Engineer. Leverage your 7+ years of tech support and ServiceNow skills to troubleshoot complex issues. Benefits include exposure to CI/CD and monitoring tools.

Direct Hire

Senior

ServiceNow Role Type:

Support Specialist

ServiceNow Modules:

DevOps

IT Service Management

Incident Management

Problem Management

ServiceNow Certifications (nice to have):

Job description

Posted on:

July 17, 2025

We are seeking an experienced and proactive Senior Tech Support Engineer to join our team. In this role, you will provide advanced technical support for complex issues that require deep troubleshooting, root cause analysis, and collaboration with development and operations, customer support teams.

Requirements

7+ years of experience with at least 3+ years in an Tech support.
Strong experience in troubleshooting complex application, system, or network issues.
Experience in C#,.NET Core/.NET Framework.
Familiarity with ticketing and incident management systems (e.g., ServiceNow, Salesforce, Jira).

Benefits

Experience supporting mission-critical or customer-facing applications.
Knowledge of CI/CD pipelines & DevOps concepts.
Exposure to monitoring tools like Splunk, AppDynamics, or AppInsight, Datadog.

Requirements Summary

7+ years of experience in tech support, strong troubleshooting skills, experience in C#,.NET Core/.NET Framework