Senior Product Success Manager

ServiceNow is seeking a Senior Product Success Manager to lead customers on the adoption of new products and ensure they get the value they expect. This role focuses on customer implementation, accelerating time-to-value, escalation management, and providing valuable customer knowledge. The ideal candidate will be a strategic thinker and technically proficient with a strong customer-centric approach.

Requirements

• 10+ years of work experience with a minimum of 5 years in a technical or techno-functional customer-facing role delivering ServiceNow ITSM implementations.
• 10+ years of work experience with a minimum of 5 years in a technical or techno-functional customer-facing role delivering ServiceNow ITSM implementations.
• Strong ServiceNow platform knowledge.
• Excellent communication and interpersonal skills.

Benefits

• Health plans
• 401(k) Plan
• Equity
• Flexible spending accounts
• Employee discount
• Family leave programs