Senior Product Success Manager

ServiceNow is seeking a Senior Product Success Manager to lead strategic customers on the adoption of their new AI-enhanced technology. The role involves enhancing customer experience, delivering programs, and ensuring success through renewals and expansions. This is a leadership position focused on understanding customer needs and driving value realization within the ServiceNow platform.

Requirements

• 10+ years of work experience with ServiceNow ITSM implementations for large organizations.
• 5+ years in a technical or techno-functional customer-facing role delivering ServiceNow ITSM implementations.
• Strong ServiceNow platform knowledge and technical troubleshooting skills.
• Excellent communication and interpersonal skills.
• 20-30% travel required

Benefits

• Health plans
• 401(k) Plan with company match
• Employee Discount Program