Senior Production Service Engineer - Cloud Operations - Federal

Senior Production Service Engineer - Cloud Operations - Federal. The role is responsible for maintaining and supporting the reliability, scalability, and performance of the ServiceNow cloud infrastructure. The engineer will drive technical resolutions across the technology stack, improve system design, and reduce manual activity to achieve a highly automated environment.

Requirements

• 4+ years of experience in enterprise technical systems support, operations and development
• Good knowledge of Linux systems
• Coding in one or more of these languages - JavaScript, Python, Java and Bash
• Understanding of Networking services and protocols - Routing, Load Balancing, DNS, SNMP, HTTPS, TCP/IP, etc.
• Working knowledge in one or more of the databases - Postgres, MySQL, Maria DB, Oracle
• Web application / API development and operations experience
• Experience in using Splunk for analysis and reporting
• Strong troubleshooting, analysis and problem-solving skills
• Agile methodologies and software development lifecycle experience
• Familiarity with Cloud Technologies - AWS, Azure, GCP or OpenStack
• Metric-driven mindset
• Engage with customers and partners to drive resolutions and efficiency
• Experience working with Container and Container Orchestration Platforms (Docker, Kubernetes) is a plus
• Experience developing on the ServiceNow Platform is a bonus
• Self-motivated and having a customer support mindset
• Team-first attitude and uncompromising attention to detail
• Good collaboration and communication skills

Benefits

• See website for full benefits package