Senior Production Service Engineer - Cloud Operations - Federal

We are seeking a Senior Production Service Engineer to support our US Public Sector customers. The ideal candidate will have 5+ years of experience in enterprise technical systems support, operations, and development, with a strong understanding of Linux systems, coding languages, and networking services. The role requires flexibility, including working weekends and being on-call as needed.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 5+ years of experience in enterprise technical systems support, operations, and development
• Good knowledge of Linux systems
• Coding in one or more of these languages - JavaScript, Python, Java, and Bash
• Understanding of Networking services and protocols - Routing, Load Balancing, DNS, SNMP, HTTPS, TCP/IP, etc.
• Working knowledge in one or more of the databases - Postgres, MySQL, Maria DB, Oracle
• Web application / API development and operations experience
• Experience in using Splunk for analysis and reporting
• Strong troubleshooting, analysis, and problem-solving skills
• Agile methodologies and software development lifecycle experience
• Familiarity with Cloud Technologies - AWS, Azure, GCP, or OpenStack
• Metric-driven mindset
• Engage with customers and partners to drive resolutions and efficiency