Senior Service Desk Analyst

Version 1 is seeking a Senior Service Desk Analyst to work on a customer site in Edinburgh. The role involves providing technical support, troubleshooting IT issues, and ensuring a reliable IT infrastructure. The successful candidate will have a strong understanding of cloud technologies and exceptional problem-solving skills.

Requirements

• Minimum of 3-5 years of experience in Service Desk and IT support
• Strong understanding of IT infrastructure, systems, and troubleshooting methodologies
• Experience with service desk management tools (e.g. JIRA, ServiceNow)
• ITIL v4 certification preferred
• Strong communication, interpersonal, and problem-solving abilities with a Customer-focused mindset
• Ability to manage multiple priorities and meet deadlines
• Adaptability to evolving technologies and processes
• Strong analytical and reporting skills
• Proficiency in Microsoft Office 365 Support
• Knowledge of AWS and Azure fundamentals
• Proficiency in Active Directory and Group Policy Support
• Technical proficiency in Windows Server and Linux operating systems

Benefits

• Quarterly Performance-Related Profit Share Scheme
• Strong Career Progression & mentorship coaching
• Flexible/remote working
• Financial Wellbeing initiatives
• Employee Wellbeing schemes
• Generous holiday allowance
• Enhanced maternity/paternity leave
• Special leave policies
• Educational assistance
• Incentivised certifications, and accreditations
• Reward schemes
• Environment, Social and Community First initiatives