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NeoGenomics Laboratories
Senior Service Desk Manager
Senior Service Desk Manager at NeoGenomics (Fort Myers, FL). Lead IT support team with 7+ years IT experience, 3+ Service Desk, 5-7 supervisory years. ITIL certified. ServiceNow experience valued. 401k, tuition reimbursement, leadership development.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 7, 2025
NeoGenomics is looking for a Senior Service Desk Manager who wants to learn to continue to learn in order to allow our company to grow. We believe in career development and empowering our employees. We offer many training opportunities to expand your knowledge base!
Requirements
- 7 years of Information Technology experience
- Service Desk – at least 3 years
- Supervisory role (any industry) – 5-7 years
- Customer Service (any industry) – 5 years
- ITIL Foundation Certification
- Formal management training such as Capella or equivalent
- ServiceNow experience a plus, but not mandatory
Benefits
- Company 401k match
- Employee Stock Purchase Program
- Tuition reimbursement
- Leadership development
- Wellness courses
Requirements Summary
7 years of IT experience, 3+ years in Service Desk, and 5-7 years of supervisory experience
