Senior Service Desk Manager

Peraton is seeking a Senior Service Desk Manager to join their team. This role involves providing daily supervision and direction to service desk staff in areas like email, directories, and Windows applications. The position requires on-site work in Washington DC and focuses on hardware/software support for users in contract areas.

Requirements

• 12 years experience required
• Minimum 5 years’ experience managing IT service desk personnel.
• Strong working knowledge of Windows 10, and OSX operating systems and common office applications.
• Experience using an issue tracking system to record, monitor, and document trouble items and work requests (e.g., ServiceNow).
• COMPTIA A+ certification.
• Information Technology Infrastructure Library (ITIL) v4 Foundations certification.
• US Citizenship and the ability to obtain a Public Trust clearance.