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Thomson Reuters
Senior Service Improvement Analyst
Join Thomson Reuters as a Senior Service Improvement Analyst in Bangalore. Leverage ServiceNow for data analysis, reporting, and process improvement. ITIL preferred. Hybrid work, career growth, and competitive benefits offered.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Problem Management
Reporting and Analytics
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 29, 2025
The Senior Service Improvement Analyst will contribute to targeted Service Improvement Plans, product design, and development of TR Service Dashboards. The role involves complex data mining, trend analysis, metric and report production, and process flow charting.
Requirements
- Experience in enterprise problem management, application support management, Site Reliability Engineering, or related field preferably at an enterprise level
- Experience with case management tools (e.g., ServiceNow), data visualization tools (e.g., Power BI), cloud services (e.g., AWS, Azure), and/or DevOps tools (e.g., DataDog) – preferably a combination
- Strong communication and collaboration skills
- Strong analytical and problem-solving skills
- Proven ability to learn and apply new technologies
- Development experience preferred
- Strong IT Service Management and standards experience preferred
- ITIL Certification preferred
- 4+ year university degree preferred
Benefits
- Hybrid Work Model
- Flexibility & Work-Life Balance
- Career Development and Growth
- Industry Competitive Benefits
- Culture
- Social Impact
Requirements Summary
4+ year university degree, 4+ years of experience in enterprise problem management or related field, experience with case management and data visualization tools
