Senior Service Improvement Analyst

The Service Management – Performance Management team is seeking a Senior Service Improvement Analyst to drive and facilitate continuous service improvements across Thomson Reuters. The role involves contributing to targeted Service Improvement Plans, product design, and development of the TR Service Dashboards, and identifying service improvement opportunities based on enterprise-wide performance metrics.

Requirements

• Experience in enterprise problem management, application support management, Site Reliability Engineering, or related field preferably at an enterprise level.
• Experience with case management tools (e.g., ServiceNow), data visualization tools (e.g., Power BI), cloud services (e.g., AWS, Azure), and/or DevOps tools (e.g., DataDog) – preferably a combination.
• Strong communication and collaboration skills.
• Strong analytical and problem-solving skills.
• Proven ability to learn and apply new technologies.
• Development experience preferred.
• Strong IT Service Management and standards experience preferred.
• ITIL Certification preferred.
• 4+ year university degree preferred.

Benefits

• Hybrid Work Model: Flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles.
• Flexibility & Work-Life Balance: Flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: Fostering a culture of continuous learning and skill development, preparing our talent to tackle tomorrow’s challenges and deliver real-world solutions.
• Industry Competitive Benefits: Comprehensive benefit plans, including flexible vacation, company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
• Social Impact: Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.