Thomson Reuters

Senior Service Improvement Analyst

Join Thomson Reuters in Bangalore as a Senior Service Improvement Analyst. Leverage ServiceNow for continuous service enhancements. ITIL preferred. Hybrid work, career growth, and competitive benefits included.

ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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Governance, Risk, and Compliance
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IT Service Management
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Problem Management
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Reporting and Analytics
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
May 28, 2025

The Service Management – Performance Management team is currently seeking a Senior Service Improvement Analyst to join our team. As part of the Service Performance team, you will be a key contributor in driving and facilitating continuous service improvements across Thomson Reuters.

Requirements

  • Experience in enterprise problem management, application support management, Site Reliability Engineering, or related field preferably at an enterprise level.
  • Experience with case management tools (e.g., ServiceNow), data visualization tools (e.g., Power BI), cloud services (e.g., AWS, Azure), and/or DevOps tools (e.g., DataDog) – preferably a combination.
  • Strong communication and collaboration skills.
  • Strong analytical and problem-solving skills.
  • Proven ability to learn and apply new technologies.
  • Development experience preferred.
  • Strong IT Service Management and standards experience preferred.
  • ITIL Certification preferred.
  • 4+ year university degree preferred.

Benefits

  • Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
  • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
  • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
  • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
  • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Requirements Summary

4+ year university degree, experience in enterprise problem management, strong communication and collaboration skills, strong analytical and problem-solving skills