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Thomson Reuters
Senior Service Improvement Analyst
Join Thomson Reuters as a Senior Service Improvement Analyst in Bangalore. Leverage ServiceNow for enterprise problem management, driving service enhancements. ITIL preferred. Hybrid work, career growth, and competitive benefits offered.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Problem Management
Reporting and Analytics
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 29, 2025
The Senior Service Improvement Analyst will contribute to targeted Service Improvement Plans, product design, and process capabilities to enhance service improvement opportunities. The role requires experience in enterprise problem management, application support management, or related fields, with strong analytical and problem-solving skills.
Requirements
- Experience in enterprise problem management, application support management, Site Reliability Engineering, or related field preferably at an enterprise level.
- Experience with case management tools (e.g., ServiceNow), data visualization tools (e.g., Power BI), cloud services (e.g., AWS, Azure), and/or DevOps tools (e.g., DataDog) – preferably a combination.
- Strong communication and collaboration skills.
- Strong analytical and problem-solving skills.
- Proven ability to learn and apply new technologies.
- Development experience preferred.
- Strong IT Service Management and standards experience preferred.
- ITIL Certification preferred.
- 4+ year university degree preferred.
Benefits
- Hybrid Work Model
- Flexibility & Work-Life Balance
- Career Development and Growth
- Industry Competitive Benefits
- Culture
- Social Impact
Requirements Summary
4+ year university degree, ITIL Certification, and 4+ years of experience in enterprise problem management, application support management, or related fields
