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Thomson Reuters
Senior Service Improvement Analyst
Join Thomson Reuters in Bengaluru as a Senior Service Improvement Analyst. Leverage ServiceNow for continuous service enhancements. ITIL preferred. Hybrid work, career growth, and competitive benefits offered.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Problem Management
Reporting and Analytics
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 28, 2025
The Service Management – Performance Management team is seeking a Senior Service Improvement Analyst to join our team. As part of the Service Performance team, you will be a key contributor in driving and facilitating continuous service improvements across Thomson Reuters.
Requirements
- Experience in enterprise problem management, application support management, Site Reliability Engineering, or related field preferably at an enterprise level
- Experience with case management tools (e.g., ServiceNow), data visualization tools (e.g., Power BI), cloud services (e.g., AWS, Azure), and/or DevOps tools (e.g., DataDog) – preferably a combination
- Strong communication and collaboration skills
- Strong analytical and problem-solving skills
- Proven ability to learn and apply new technologies
- Development experience preferred
- Strong IT Service Management and standards experience preferred
- ITIL Certification preferred
- 4+ year university degree preferred
Benefits
- Hybrid Work Model
- Flexibility & Work-Life Balance
- Career Development and Growth
- Industry Competitive Benefits
- Culture
- Social Impact
- Making a Real-World Impact
Requirements Summary
4+ year university degree, experience in enterprise problem management, and ITIL Certification preferred
