.svg)
Deutsche Bank
Senior Service now Business Analyst, AVP
Senior ServiceNow Business Analyst, AVP at Deutsche Bank, Pune. Lead CMDB, ITOM, ITAM, ITSM platform engineering. Requires 10+ IT years, 4+ ServiceNow BA experience, ITSM expertise. Competitive benefits included.
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 9, 2025
Join our Foundational Platforms team as a Senior ServiceNow Business Analyst, AVP, and be responsible for engineering the ServiceNow platform that runs the bank's CMDB, ITOM, ITAM, and ITSM processes. Work with a global team and design and implement solutions used by tens of thousands of users across the world.
Requirements
- Minimum 10 years of experience working in a dynamic IT environment
- Minimum 4 years of experience working as a ServiceNow Business Analyst
- ServiceNow in-depth product knowledge is required in ITSM (Incident, Problem, Change, Knowledge, Service Request)
- Experience working in Scaled Agile environment
- Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities
Benefits
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Requirements Summary
10+ years of IT experience, 4+ years of ServiceNow experience, ITSM knowledge, and experience working in Scaled Agile environment
