Senior Service Owner (m/f/d)

The Senior Service Owner will lead our international support team, fostering a collaborative and high-performance culture. This role is pivotal in empowering business entities within BASF to drive maximum leverage from data to achieve business objectives. Our team supports end customers running mission-critical applications, provides feedback to the development team, and contributes to the automation and improvement of our platform stack.

Requirements

• Bachelor’s degree in computer science, Information Systems, or a related field.
• Minimum of 4 years of experience in software development and support roles.
• Minimum of 3 years of experience leading support teams.
• Experience in software development methodologies such as Kanban or Scrum.
• Experience in working with cross-functional teams.
• Proficiency in software development frameworks such as.NET, Java, or Node.js.
• Ability to design, implement, and manage software applications.
• Expertise in Python.
• Demonstrated experience in providing technical support for mission-critical applications.
• Demonstrated experience with cloud platforms, particularly Azure.
• Ability to design, implement, and manage cloud infrastructure for software applications.
• Experience with Terraform for provisioning and managing infrastructure.
• Experience designing and implementing solutions to automate the development and release cycle of software applications using CI/CD pipelines.
• Extensive experience with ServiceNow for IT service management, including incident, problem, and change management.
• Experience with monitoring tools and practices to ensure platform reliability and performance.
• Proven experience working in Agile environments.
• Strong analytical and problem-solving abilities.
• Commitment to staying updated with the latest industry trends, technologies, and best practices.

Benefits

• A secure work environment because your health, safety and wellbeing is always our top priority.
• Flexible work schedule and Home-office options, so that you can balance your working life and private life.
• Learning and development opportunities
• 23 holiday days per year
• 5 additional days (readjustment)
• 2 cultural days
• A collaborative, trustful and innovative work environment
• Being part of an international team and work in global projects
• Relocation assistance to Madrid provided