Qualtrics

Senior ServiceNow Architect

Join Qualtrics in Seattle as a Senior ServiceNow Architect. Leverage 7+ years of ServiceNow expertise in ITSM & HRSM. Enjoy benefits like wellness reimbursement and hybrid work.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Configuration Management Database
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Governance, Risk, and Compliance
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
July 9, 2025

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We're looking for a Senior ServiceNow Architect to join our team and support the implementation and expansion of the ServiceNow platform.

Requirements

  • 7+ years in ServiceNow administration or development with deep architecture knowledge
  • Experience in managing CSDM & establishing and maintaining Data Governance standards
  • Prior experience in implementing and augmenting the ServiceNow platform in the areas of ITSM and HR Service Management/Employee Center
  • Excellent communication and collaboration skills
  • Experience in leading, managing, or mentoring development teams
  • Problem-solving and strategic thinking capabilities
  • Experience running a lean organization that is focused on driving immediate impact
  • Relevant ServiceNow certifications highly desirable

Benefits

  • Experience Bonus Program
  • Wellness Reimbursement
  • Mental Health Benefit
  • Certification & Ongoing-Learning
  • The Qualtrics Hybrid Work Model

Requirements Summary

7+ years of experience in ServiceNow administration or development, excellent communication and collaboration skills, experience in leading development teams