Deutsche Bank

Senior ServiceNow Business Analyst - Assistant Vice President

Join Deutsche Bank in Jacksonville as a Senior ServiceNow Business Analyst. Leverage ITSM, CMDB, ITOM, and ITAM expertise in a hybrid role with competitive benefits.

ServiceNow Role Type:
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Business Process Analyst
ServiceNow Modules:
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Configuration Management Database
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IT Asset Management
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IT Operations Management
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IT Service Management
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Incident Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
July 23, 2025

Join our team as a Senior ServiceNow Business Analyst, working with a dynamic IT environment and contributing to the achievement of a high-performance team culture. You will be responsible for providing subject matter expertise for several ITSM processes, CMDB, ITOM, and ITAM, and collaborating with stakeholders to translate business requirements into technical stories.

Requirements

  • Bachelor's degree or equivalent
  • Advanced experience working in dynamic IT environment
  • Proficient experience working as a ServiceNow Business Analyst

Benefits

  • Hybrid working model
  • Generous vacation, personal and volunteer days
  • Competitive compensation packages
  • Health and wellbeing benefits
  • Retirement savings plans
  • Parental leave
  • Family building benefits
  • Educational resources
  • Matching gift and volunteer programs

Requirements Summary

Bachelor's degree or equivalent, advanced experience in dynamic IT environment, and proficient experience as a ServiceNow Business Analyst